CommsXpressNewZealand
TelstraClear Customers Won’t Get Help Breaking From Telecom XT
National Business Review – New Zealand
The telco is saying that it moved up the launch to take advantage of Telecom’s XT woes, but keen NBR readers will remember that TelstraClear originally promised to launch its 3G service before Christmas last year.Unlike Vodafone, TelstraClear is not offering to pay the Telecom break-frees for any XT customer [...]
TelstraClear Launches New “Simple” Wireless Service
New Zealand Herald
TelstraClear is the latest mobile player to launch an offensive aimed at capitalising on Telecom’s XT woes. The new service, run on Vodafone’s mobile network, follows on the heels of the business deals introduced by TelstraClear last month.
Topics: New Zealand, New Zealand Telecom, telecom, Telstra, TelstraClear, Vodafone, XT
Vodafone Apologises for Weekend Network Failure
New Zealand Herald
Vodafone has apologised to Bay of Plenty customers affected by a network failure on Saturday.A fault was triggered during an upgrade to cables between Taupiri and Horotiu in the Waikato on Saturday morning, about 8.30am.
Topics: Bay of Plenty, New Zealand, New Zealand Telecom, telecom, Vodafone, Waikato
Irony: Telecom Gives Hospital Staff 2degrees SIM Cards
New Zealand Herald
Telecom is giving out rival 2degrees’ services to key hospital staff on XT as backup in case the network, which has failed four times since December, goes down again.
Topics: 2degrees, Canterbury, New Zealand, New Zealand Telecom, telecom, XT
Mount’s Email Ignores Problems At XT
New Zealand Herald
A rousing missive from Telecom’s outgoing chief transformation officer failed to mention the company’s problem-plagued XT network. In the email, sent anonymously to the Herald, Mount does not acknowledge the XT outages, telling his “dear friends” that Telecom “is one of the best run telcos anywhere in the world”.
Topics: New Zealand, New [...]
2degrees Targets XT In New Ads, Claims 550% Jump In Sales
National Business Review – New Zealand
On Tuesday, 2degrees launched a “Feeling disconnected?” campaign aimed at long-suffering Telecom XT users. While the mobile newcomer has less room to manoeuvre than Vodafone (2degrees won’t upgrade its network to 3G until later this year), the campaign does push the telcos txt and calling rates, and half price phones.
Sales [...]
Sepuloni Says 111 System Fault is Unacceptable
Scoop NZ – New Zealand
This morning’s 111 system fault is simply unacceptable, says Labour Civil Defence spokesperson Carmel Sepuloni. The fault, which affected areas of Auckland, is believed to have been responsible for around 30 emergency calls not reaching the police call centre.
Topics: New Zealand, New Zealand Telecom, telecom, telecommunications
Joyce To Investigate Telecom 111 Failure
National Business Review – New Zealand
An investigation has been launched into the failure of some emergency 111 calls in Auckland this morning by Telecom. “I spoke to Telecom CEO Paul Reynolds this morning and agreed that officials from both the Ministry of Economic Development and the Police will be involved in this investigation,” said Minister [...]
Joyce Wants New Assurances From Telecom
Scoop NZ – New Zealand
Communications Minister Steven Joyce must put Telecom on notice to come clean with its customers around the stability of its XT network, Labour’s Communications and IT spokesperson Clare Curran said today.
Topics: New Zealand, New Zealand Telecom, Steven Joyce, telecom, telecommunications, XT, XT network
Major Compo Package Offered by Telecom
New Zealand Herald
Telecom CEO Paul Reynolds has offered disgruntled XT customers a major compensation package, as his company battles to fix the problematic network.
Topics: New Zealand, New Zealand Telecom, Paul Reynolds, telecom, XT
Telecom NZ Shares Hit 52-Week Low
National Business Review – New Zealand
Telecom shares were down 2.17% to $2.25 in mid afternoon trading, breaking out of their 52-week band ($2.26-$2.88). Yesterday, the companies shares were down one cent for most of the session, but crashed a further five during the telco’s XT briefing, during which $10 million compensation was announced.
Topics: New [...]
Emergency Calls Finally Affected by XT Outage
New Zealand Herald
The Government wants assurances from Telecom that its XT customers will have uninterrupted access to emergency services after a man was unable to call police for help. The latest outage to face the troubled XT network took a disturbing turn yesterday when it was revealed that people trying to call 111 were also [...]
Cause of XT Outages In New Zealand Still Remains Unknown Says Alcatel-Lucent
New Zealand Herald
The cause of four outages to Telecom’s XT mobile network since Christmas remain unknown as Telecom and its partners try to convince customers to stay with the service.
Topics: Alcatel-Lucent, New Zealand, New Zealand Telecom, outage, telecom, XT
Telecom CEO Refuses To Resign
New Zealand Herald
Faced with four network failures in two months which have already seen two managers lose their jobs, Telecom chief executive Paul Reynolds is determined he won’t be the third. Dr Reynolds today faced up to the public to say “enough is enough” after the XT mobile network south of Taupo went down again [...]
Telecom CEO Blames XT Outages on Alcatel-Lucent
New Zealand Herald
In a press conference this afternoon Dr Reynolds said he has told Alcatel, its XT technology partner, that “enough is enough” and has put them on notice.
Sorry is not good enough anymore
- Telecom CEO Paul Reynolds
Topics: New Zealand, New Zealand Telecom, outage, Paul Reynolds, telecom, XT
Heads Begin To Roll At Telecom XT
3News, New Zealand
Telecom New Zealand CTO Frank Mount is the first employee to lose his job after Telecom suffers another outage of their wireless network.
Topics: New Zealand, outage, telecom, Telecom New Zealand, Telecom XT, wireless
Latest XT Outage May Spark Government Intervention
3News, New Zealand
3News coverage on Telecom XT’s latest service outage in New Zealand. Concern over the network’s reliability sparks call in some circles for government intervention.
Topics: New Zealand, New Zealand Telecom, outage, telecom, XT, XT network
“Breaking News” On Broken Telecom XT Network
OneNews, New Zealand
OneNews reports on the latest Telecom XT outage. Customers across New Zealand lose wireless service once again. It’s the fifth such outage since Christmas.
Topics: New Zealand, outage, telecom, Telecom XT, XT network
Latest XT Service Outage Update
This just in, from Telecom:
XT UPDATE: 6.15AM – ALL SITES RESTORED
Telecom advises that services have been restored to all cell sites that
were affected by yesterday’s outage on the XT network from Taupo
southwards.
The network remains under close observation.
Telecom also announced that chief executive officer, Paul Reynolds, will
host a briefing on XT in Auckland on Tuesday afternoon, [...]
Telecom’s XT Fails AGAIN – Alcatel-Lucent Chief Resigns
Stuff.co.nz
Telecom chief executive Paul Reynolds will today front up over the latest failure of its XT mobile phone network as the boss of the company that built the network resigns. Steve Lowe, Alcatel-Lucent’s New Zealand managing director, announced his departure yesterday – as the XT network failed for thousands of Telecom customers south of Taupo [...]
